Two Reasons Why Your Clinic Should Partner With A Medical Phone Call Answering Service

4 September 2019
 Categories: Business, Blog

Running your own clinic can be a very rewarding vocation. Opening a clinic is often both a calling and a profession because you're likely doing something that you've always dreamed of while still being able to support yourself as you fulfill your passion. The first few days, weeks, months, and even years might be a little daunting but things can get much easier if you have the right crew on your side. As you are gathering your staff and filling up your inventory with the tools of the trade, check out why you should also partner with a medical phone call answering service.

Round-The-Clock Accessibility Is Important

If you want your new clinic to get off the ground running you must understand the importance of accessibility. There used to be a time when office hours were in place and people knew not to reach out to a medical practice outside of those times. However, in a world where fast food, streaming movie service, and constant hustle and bustle rule the day, you must be available to your audience in order to remain in business.

When new and current patients reach out to your clinic they need to know that someone will be there to answer their call. Even if a doctor or nurse practitioner isn't available to see that person in the middle of the night, it's so helpful to be able to leave a detailed message with an actual live individual who will pass it on and maybe even set up an appointment for the next day.

That's what you can expect when you partner with a medical phone call answering service. The operators answer the phone during both office hours and after hours so that you will project the image of constant accessibility.

HIPAA Compliance Is A Must

Trying to bring in receptionists who fully understand the importance of the Health Insurance Portability and Accountability Act (HIPAA) might be tough when you're first starting out. If an inexperienced secretary mistakenly breaches this law when they speak to a patient there could be some serious repercussions for your clinic to deal with.

Medical phone call answering service operators are trained in how to remain in compliance with HIPAA laws. They will handle your patient's information with excellence and professionalism.

You want your new clinic to get off to an amazing start. Let the team at a medical phone call answering facility help you make it happen.